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Seller Return & refund Policy:

If you are not satisfied with your purchase and would like to return it, please contact us via email. 
Email: support@riomars.com

Please provide us with your order number and the reason for the return. Our customer service team will review the return request and if the return is approved, we will further inform you of the next steps to take.

1. To request return information, please contact us at support@riomars.com within 14 days after you receive the parcel. Your return must be postmarked within 30 days of the date you received the item.

2. We do not accept merchandise for return unless items are defective that was caused by seller, in which case they will be replaced, subject to availability, or refunded at buyers discretion.

3. To be eligible for a return, your item must be unused, packed well in the same condition that you received it, and the re-sale is uninfluenced. It must also be in the original packaging.

4. Gifts redeemed are non-returnable and cannot be exchanged for cash.

5. All the cost caused by the returning shall be borne by the buyer.

6. The air bill number and clear photos of the returned parcel are required after the buyer send the parcel. Before shipping a return, photograph the item for your records.

7. If buyer can't receive the ordered parcel after 3 months, buyer can contact seller for solution.

Some situations when only partial refunds are granted (if applicable)

1. The item is not in the original condition, damaged or missing parts that were not caused by seller.

2. The item were returned more than 14 days after receipt.

Some situations when seller can't refund(if applicable):

1. Returns without the original packaging and documentation will be rejected.

2. The packing box are opened/damaged will not be accepted for return.

3. The parcel lost in the returned shipping, and the seller never receive the returned parcel.

Exchanges (if applicable)

1. We only replace items if they are defective or damaged.

2. If you need to exchange it for the same item, send us an email at support@riomars.com

If the return is caused by the consumer,consumer should be responsible for the shipping fee.The specific fee should be base don the express company you choose.
If due to our reasons,the goods received are damaged or not correct,and the consumer is not required to bear the shipping fee for this reason.